Trustpilot

1. Pricing 

Products are invoiced in GBP sterling and are not inclusive of delivery fees unless otherwise stated.

All prices displayed on our Website include Value Added Tax (VAT) which will be charged at the current rate when applicable.

Although we try to ensure that all prices on the East London Cheese Board Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You may reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

We reserve the right to update prices displayed on the East London Cheese Board Website from time to time.

2. Payment

You may pay for the items which you order online with most major credit cards and debit cards using our secure online checkout. We regret that we cannot accept cheques or cash as payment online.

We accept the following payments methods at ELCB:

We accept payments by PayPal. Simply select the PayPal logo once you are through to our payment page and follow the on screen instructions.

Please note that we cannot guarantee the security of any data sent by email. Accordingly, please do not send us payment information via email. For details of the security measures we employ, please read our Privacy Policy.

3. Delivery

Delivery times (UK and Northern Ireland): 

We aim to deliver all orders within 2 working days subject to stock availability, and no longer than 5 working days.

You will be notified by email the day your order is shipped. Your order will be delivered the following day.

Our delivery times are for guidance and are not a guarantee. We cannot take responsibility for length of delivery time once an item is dispatched from us to our carrier.

Delivery is sent overnight from us on a guaranteed next day delivery service. In most cases a signature is not required to acknowledge delivery. 

Delivery is only working days and Saturdays therefore we ship orders from Monday to Friday to arrive Tuesday to Saturday. We do not deliver ON Mondays.

Please note that certain parts of the British Isles including the Islands and the Scottish Highlands are harder to get to and therefore increase the chance of longer delivery times.

4. Packaging, cutting and weights

To keep the products in as good a condition as possible we use insulated boxes and packaging, and where appropriate ice packs to keep the products cool in summer months.

Cutting cheese to an exact weight by hand is a real skill and our cheesemongers strive to get as close to the desired weight as possible. If we do go under on a cut (although it won't be by much) we'll do our best to make it up on another cheese.